Cognizant Helps KeyBank Reimagine Banking Through New Digital Banking Platform (SCN)
Cognizant has enabled Ohio-based KeyBank, one of the largest regional financial institutions in the U.S., to reimagine online and mobile banking by providing a more intuitive, personalized and simpler customer experience on a new digital platform. Using the Oracle Banking Platform, Cognizant redesigned and transformed KeyBank’s core systems, applications, business processes and customer interfaces to simplify transactions and enable easy access to personalized financial wellness tools and resources. The modern, secure and scalable next-gen IT solution also enables KeyBank to better use data for customer insight, to improve services and easily introduce innovative new features and functions that provide an overall improved digital experience.
“In order to remain competitive in a changing business landscape, regional banks are adapting and scaling their infrastructures to provide the digital banking experience and capabilities customers are demanding,” said Prasad Chintamaneni, President, Global Industries and Consulting at Cognizant. “Cognizant placed human relationship management at the center of KeyBank’s online and mobile banking processes. By completely reimagining their technology and processes around this we were able to help ensure that their customers have an improved personalized online experience while spending less time on daily banking chores.”
This engagement builds on Cognizant’s more than decade-long relationship with KeyBank with innovative joint initiatives in a number of areas including managed application services, testing, payments and mobile solutions, with additional projects underway in several areas, including branch modernization.